Frequently Asked
Questions

lvjili requires identity verification (KYC) before you can make deposits or withdrawals. Accepted government-issued IDs include: Philippine Passport, SSS/UMID card, Driver's License, PhilSys National ID, PRC ID, or Voter's ID. You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last 3 months). KYC verification typically takes 24–48 hours on business days.

No. lvjili strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact our support team.

On the login page, click "Forgot Password?" and enter the email address linked to your account. You'll receive a password reset link within a few minutes. If you don't see it, check your spam or junk folder. The reset link is valid for 30 minutes. If you're still having trouble, contact our 24/7 support team via live chat or email at [email protected].

lvjili supports the most popular payment methods used by Filipino players: GCash, PayMaya / Maya, debit cards, and bank transfers via major Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits and cryptocurrency are not accepted on lvjili.

GCash and PayMaya deposits are typically credited to your lvjili account instantly or within a few minutes. Bank transfer deposits may take up to 1–3 business hours depending on your bank's processing schedule. If your deposit hasn't appeared after 3 hours, please contact our support team with your transaction reference number and we'll sort it out right away.

The minimum deposit at lvjili is ₱100 for GCash and PayMaya transactions. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit cap, though large deposits may require additional verification for security purposes.

To withdraw, log in to your lvjili account and navigate to the Cashier section. Select "Withdraw," choose your preferred method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Withdrawals are processed within 1–24 hours on business days. Your KYC verification must be complete before any withdrawal can be processed. The minimum withdrawal amount is ₱200.

Common reasons for a declined withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and the payment account name, or a pending security review. Check your email for a notification from lvjili explaining the specific reason. If you're unsure, contact our support team at [email protected] and we'll walk you through it.

lvjili offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page after you register. Bonuses are credited automatically to your account once your qualifying deposit is confirmed. Always read the bonus terms carefully before claiming — wagering requirements and game restrictions apply.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Yes. If you prefer to play without bonus restrictions, you can opt out of promotional offers in your account settings under "Responsible Gaming" — simply toggle off marketing communications and bonus offers. You can also contact our support team to have bonuses removed from your account before you start wagering.

lvjili offers a wide variety of games to suit every type of player. The platform includes slots with hundreds of titles, live casino games like Blackjack MH and baccarat, bingo, fish shooting games like Happy Fishing, and more. All games are powered by certified providers and use a Random Number Generator (RNG) to ensure fair outcomes. Browse the full selection via the navigation menu above.

Yes. lvjili is fully optimized for mobile browsers on both Android and iOS devices. You can access the full platform — including all games, deposits, withdrawals, and account management — directly from your smartphone or tablet browser without needing to download a separate app. Just visit lvjili.club on your mobile browser and log in as usual.

All games on lvjili use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and independent of previous results. Our platform operates within the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation), which sets strict standards for game fairness and player protection.

lvjili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled through secure, PCI-compliant channels. For full details on how we handle your data, please review our Privacy Policy.

If you suspect your lvjili account has been accessed without your permission, change your password immediately and contact our support team at [email protected]. We can temporarily freeze your account while we investigate. We also recommend enabling two-factor authentication (2FA) in your account security settings for an extra layer of protection.

lvjili provides a full suite of responsible gaming tools accessible from your account dashboard: deposit limits (daily, weekly, monthly), loss limits, session time limits, cool-off periods (24 hours to 30 days), and self-exclusion (6 months, 1 year, or permanent). You can also opt out of all marketing and bonus communications. Visit our Responsible Gaming page for full details.

The minimum age to register and play on lvjili is 21 years old, in line with Philippine law and PAGCOR regulations. Age is verified during the KYC process. Any account found to belong to a person under 21 will be immediately suspended. Gambling is addictive. Know when to stop.

To activate self-exclusion, log in to your account, go to Account Settings, and select the Responsible Gaming section. Choose your preferred exclusion period (6 months, 1 year, or permanent). Self-exclusion takes effect immediately and cannot be reversed during the active period. Your account balance remains safe and can be withdrawn by contacting support at [email protected]. For more information, visit our Responsible Gaming page.